Extended Christmas Returns Period:
All items bought from the 1st of November 2017 till 25th December 2017, can be returned up until 12th of January 2018.
Please ensure that any items that you wish to return are in perfect condition, in their original packaging with all tags & labels attached. The item/s can then be returned in accordance with our instructions below.
Refunds can only be made to the original purchaser's payment method.
We hope you love your designer indulgence, but we understand that you might change your mind. For returns, simply send your items back using the following instructions within 14 days of receiving it…
- Please ensure all items are returned, unused, unmarked and in their original packaging with all tags and labels remaining attached. Items returned without the DO NOT REMOVE returns tags cannot be refunded.
- Fill out the returns document included within your original delivery
- Until we receive your returns, they are your responsibility so please make sure they are packaged in a suitable condition to avoid any damage on its return journey to us. We also recommend you use a trackable postal method
- Once we receive the returned item in accordance with the above requirements, we will issue a full refund excluding the cost of the original delivery charge
- If you return an item but fail to comply with our policy, we reserve the right to refuse or reduce the refund
- Please return items to Unit 2, Capital Business Centre, Athlon Road, Alperton, HA0 1YU
- Exchanges can only be made for an alternative size in the same product and colour you originally purchased
- All exchanges are sent out using Royal Mail Tracked 1-3 Day service
- Please indicate the size you wish your product to be exchanged for on the returns sheet included in your parcel
- If your size is not available a refund will be made
NEW: 110% Returns
Choose to have your refund credited to a Brand Outlet Gift Card (to use as store credit), and we we'll give you an EXTRA 10% back on top!
- 'Extra 10%' based on the value of the item/s you wish to return (excluding delivery cost)
- Available only to original purchaser
- Cannot be redeemed if original purchase was made using a Gift Card initially
- Gift cards are valid for 12 months from date of purchase
- Can be redeemed against all products on www.brandoutlet.com only
- Gift cards may not be returned after being issued, or redeemed for cash
- Brand Outlet is not responsible if a Gift Card is lost, stolen, destroyed or used without permission
- UK customers only
Further information can be found here
Underwear, Lingerie and Swimwear
- Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
- Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
We do not accept returns of the following products
All goods must be returned completely undamaged, in the original packaging with all tags attached. This must be done within 14 days of receipt of your order.
Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers
NB. This policy does not affect any of your statutory rights.