We hope you love your designer indulgence, but we understand that you might change your mind. For returns, simply send your items back using the following instructions within 14 days of receiving it…
- Please ensure all items are returned, unused, unmarked and in their original packaging with all tags and labels remaining attached. Items returned without the DO NOT REMOVE returns tags cannot be refunded.
- Fill out the returns document included within your original delivery
- Until we receive your returns, they are your responsibility so please make sure they are packaged in a suitable condition to avoid any damage on its return journey to us. We also recommend you use a trackable postal method
- Once we receive the returned item in accordance with the above requirements, we will issue a full refund excluding the cost of the original delivery charge
- If you return an item but fail to comply with our policy, we reserve the right to refuse or reduce the refund
- Please return items to Unit 2, Capital Business Centre, Athlon Road, Alperton, HA0 1YU
Underwear, Lingerie and Swimwear
- Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
- Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
We do not accept returns of the following products:
- We buy our desirable designer pieces in limited quantities to ensure we can offer you the best possible discounts. Due to high demand, regrettably we are unable to provide exchanges on any item bought from Brand Outlet.
All goods must be completely undamaged and returned to us in the original packaging and with all tags attached, within 14 days of receipt of your order.
Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers
NB. This policy does not affect any of your statutory rights.